Warranty Claims
Pippohydro guarantees for the reliability of your product.
Pippohydro guarantees the safety of your item.
Pippohydro guarantees the reliability of the tables and technical sheets.
Pippohydro guarantees his support.
For our company "guarantee" means to always be with you
Pippohydro acts as a link to convey the products under warranty from the customer to the assistance center (and viceversa). Pippohydro provides product repair and replacement service within the warranty period. For examination, repair and replacement parts please send us FAX or EMAIL. Our castomer service will calculate the shipping costs.
General notes on Pippohydro's guarantee
Our guarantee is regulated according to Italian law:
2-year warranty for products purchased by individuals;
1 year warranty for products purchased by companies.
We are also able to provide extended warranty on our products.
The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used.
We are also able to provide extended warranty on our products.
The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used.
What to do to obtain warranty service?
To obtain warranty service for items purchased you must return the product with proof of purchase using the following procedures:
Contact Pippohydro's Customer Support for specific return and shipping instructions via our website, by email or by fax as follows:
Online @: Requests
Email: [email protected]
Fax: +39 0941372806
The staff of pippohydro will inform you about the assistance center responsible for the verification.
By service center we mean: the manufacturer, distributor or the local CAT.
Alternatively, it is possible to have the whole procedure managed by the Elettromek company (owner of Pippohydro.com).
TROUBLESHOOTING PROCEDURE BY PIPPOHYDRO.COM
First of all, we need to inform The Elettromek (by e-mail) and request the collection of the product at home, communicating:
Alternatively, it is possible to have the whole procedure managed by the Elettromek company (owner of Pippohydro.com).
TROUBLESHOOTING PROCEDURE BY PIPPOHYDRO.COM
First of all, we need to inform The Elettromek (by e-mail) and request the collection of the product at home, communicating:
1. Address
2. Date of collection
3. Telephone number (for the carrier)
You will receive a sheet of paper (tracking number) to affix to the box. The agreed day will pass a transporter, appointed by pippohydro, to collect the good.
Don't worry Pippohydro will guide you during the whole process of assistance, including the redelivery.
You will receive a sheet of paper (tracking number) to affix to the box. The agreed day will pass a transporter, appointed by pippohydro, to collect the good.
Don't worry Pippohydro will guide you during the whole process of assistance, including the redelivery.
RETURN PROCEDURE
The customer has the right to withdraw from the purchase.
For information on the right of withdrawal contact the administration ([email protected]).
NOT COVERED UNDER WARRANTY:
The warranty not apply damage caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. Also the warranty do not cover damage caused by unauthorized alteration, modification or repair of the item, or by external causes, like electric power fluctuations or failure.
Remember:
Remember:
the electrical connection of the products must be performed by qualified personnel in compliance with the general safety instructions in this manual.